Shipping and Exchanges Policy
Shipping
Processing Time
Orders are typically shipped within 2-3 business days. During peak times, such as holidays or special promotions, processing may take longer.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight. We currently ship within the United States. We offer free shipping on orders over $85.
Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking details to monitor your package's journey.
Delivery Times
Standard shipping typically takes 3-7 business days once your order is processed. Please note that delivery times may vary depending on your location and the carrier.
Sustainability Note
We are committed to minimizing waste and use eco-friendly materials for our packaging whenever possible
Exchange and Return Policy
Exchanges
Exchanges are accepted for unused products in their original condition and packaging within 3 days of delivery. Sale items and custom orders are non-exchangeable.
If you would like to exchange your product please email us at hello@1502CandleCo.com with your order number. Customers are responsible for all shipping costs.
Returns
We currently do not accept returns.
Damaged Items
If your order arrives damaged, please email us at hello@1502CandleCo.com within 3 days of delivery with photos of the issue.
Thank you for supporting 1502 Candle Co. and for helping us create a sustainable and thoughtful community. If you have any additional questions, don’t hesitate to reach out to our team at hello@1502CandleCo.com.